Technical Support

Technical support is an important part of the RISACalc package. There is no charge for technical support for all current subscribers to RISACalc. Technical support is very important to the staff at RISA Tech, Inc.

Hours: 6AM to 5PM Pacific Time, Monday through Friday (excluding holidays)

Before contacting technical support, you should typically do the following:

1. Please search the Help File or General Reference Manual. The Help File and General Reference are meant to cover most common questions asked about RISACalc. The Table of Contents or Search can be used to find specific topics. This is a good first step in finding the answer to your question.
2. Visit our website at risa.com.
3. Make sure you understand the problem, and make sure your question is related to the program.
4. Take a few minutes to experiment with the problem to try to understand and solve it.

Send Us Your File: To send us your model, click on the Help Options and select RISA Support. This will send us your project. Please write a description about the issue you are experiencing.

Email: support@risa.com. This makes it much easier for us to debug a problem or answer questions about specific issues. 

Phone Support: (949) 951-5815. Feel free to call, especially if you need a quick answer and your question is not model specific and therefore doesn't require us to look at your file.